Privacy policy

Med Linen operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a curated shopping experience. Our Services are powered by Shopify. This Privacy Policy explains how we collect, use, and share your personal information when you visit or use our Services, make a purchase, or communicate with us.

By using our Services, you agree to this Privacy Policy and understand how your personal data is handled.

Personal Information We Collect

“Personal information” is any information that identifies you or can reasonably be linked to you. It does not include anonymous or de-identified information. Depending on how you use our Services, we may collect:

  • Contact details: Name, address, billing/shipping address, phone number, email address.

  • Financial information: Payment card or account details, transaction information.

  • Account information: Username, password, security questions, preferences.

  • Transaction history: Items viewed, added to cart, purchased, returned, or exchanged.

  • Communications: Information you provide when contacting us.

  • Device information: Device type, browser, IP address, network info.

  • Usage information: How you interact with our website and Services.

How We Collect Your Information

We may collect personal information:

  1. Directly from you: When you create an account, make a purchase, or contact us.

  2. Automatically: Using cookies, website analytics, and other technologies.

  3. From service providers: Such as Shopify or shipping partners.

  4. From partners or third parties: When required to provide Services.

How We Use Your Information

We use your personal information for:

  • Providing & improving Services: Process orders, manage accounts, remember preferences, and create personalized experiences.

  • Marketing & promotions: Send you offers or show personalized ads. You can opt out at any time.

  • Security & fraud prevention: Keep your account and payments safe and detect suspicious activity.

  • Communication: Respond to inquiries, provide customer support, and maintain our relationship.

  • Legal compliance: Meet legal obligations or respond to lawful requests.

AI and automated tools: We may use automated tools to recommend products or improve your shopping experience. No AI-generated content is used to process your personal information.

How We Share Your Information

We may share personal information:

  • With Shopify and service providers: Payment processing, shipping, IT support, and data analytics.

  • With business partners: For marketing purposes (you may opt out).

  • When you consent: For example, to ship orders or integrate with social media.

  • Within our corporate group: For internal business purposes.

  • During business transactions: Mergers, acquisitions, or legal requirements.

International Transfers

Your data may be transferred outside the European Economic Area (EEA). We ensure transfers use recognized safeguards like Standard Contractual Clauses to protect your information.

Security & Retention

We take reasonable measures to protect your data, but no system is 100% secure.

We keep personal information only as long as necessary to:

  • Provide our Services

  • Maintain accounts

  • Comply with legal obligations

  • Resolve disputes

Your Rights (Cyprus & GDPR)

Depending on where you live, you may have the right to:

  • Access: Request the personal data we hold about you.

  • Delete: Ask us to remove your personal data.

  • Correct: Fix inaccuracies in your data.

  • Portability: Receive your data in a portable format or transfer it to another provider.

  • Opt out of sale/sharing for targeted advertising: See https://globalprivacycontrol.org/ for Global Privacy Control support.

We do not discriminate against you for exercising these rights. Verification of your identity may be required. You may also authorize an agent to act on your behalf.

Cookies & Tracking

We use cookies and similar technologies to improve your experience, understand how you use our website, and provide personalized content and advertising. You can manage cookie preferences in your browser settings.

Children

Our Services are not intended for children. We do not knowingly collect information from children under 16. Parents/guardians may request deletion of their child’s data.

Third-Party Links

We may link to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

Complaints

If you have a concern about how we process your personal information:

Changes to This Privacy Policy

We may update this Privacy Policy occasionally. The “Last Updated” date will reflect any changes. Please check back regularly.

Contact

Questions or concerns about your privacy? Contact us anytime via email at medlinen.cy@gmail.com